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Acceptable User Policies of Use of the E-commerce platform for Buyers and Sellers 

 

1. Introduction 

1.1. “Tweetlite” is the trading name for Tweetlite Limited registered under the laws of the Federal  Republic of Nigeria with registration number 7647840.  

1.2. These Acceptable User Policies shall apply to buyers and sellers on the e-commerce platform and shall govern your use of the e-commerce platform and related services. 

1.3. By using our e-commerce platform you accept these Acceptable User Policies in full. If you  disagree with these Acceptable User Policies or any part of these Acceptable User Policies you  must not use our e-commerce platform. 

1.4. If you use our e-commerce platform in the course of a business or other organizational  project then by so doing you: 

1.4.1. Confirm that you have obtained the necessary authority to agree to these Acceptable User  Policies; 

1.4.2. bind both yourself and the person company or other legal entity that operates that  business or organizational project to these Acceptable User Policies; and 

1.4.3. agree that you in these Acceptable User Policies shall reference both the individual user  and the relevant person company or legal entity unless the context requires otherwise. 

2. Registration and account 

2.1. You may not register with our e-commerce platform if you are under 18 years of age (by  using our e-commerce platform or agreeing to these Acceptable User Policies you warrant and  represent to us that you are at least 18 years of age). 

2.2. If you register for an account with our e-commerce platform you will be asked to provide an  email address/user ID and password and you agree to:
 

2.2.1. keep your password confidential; 

 

 

2.2.2. Notify us in writing immediately (using our contact details provided at section 26) if you  become aware of any disclosure of your password; and 

2.2.3. be responsible for any activity on our e-commerce platform arising out of any failure to  keep your password confidential and that you may be held liable for any losses arising out of such  a failure. 

2.2.4. Your account shall be used exclusively by you and you shall not transfer your account to  any third party. If you authorize any third party to manage your account on your behalf this shall  be at your own risk. 

2.2.5. We may suspend or cancel your account and/or edit your account details at any time in  our sole discretion and without notice or explanation providing that if we cancel any products or  services you have paid for but not received and you have not breached these Acceptable User  Policies we will refund you in respect of the same. 

You may cancel your account on our e-commerce platform by contacting us 

3. Terms and conditions of sale 

3.1. You acknowledge and agree that: 

3.1.1. the e-commerce platform provides an online location for sellers to sell and buyers to  purchase products; 

3.1.2. we shall accept binding sales on behalf of sellers but (unless Tweetlite is indicated as the  seller) Tweetlite is not a party to the transaction between the seller and the buyer; and 

3.1.3. a contract for the sale and purchase of a product or products will come into force between  the buyer and seller and accordingly you commit to buying or selling the relevant product or  products upon the buyer’s confirmation of purchase via the e-commerce platform. 

3.2. Subject to these Acceptable User Policies the seller’s terms of business shall govern the  contract for sale and purchase between the buyer and the seller. Notwithstanding this the 

 

following provisions will be incorporated into the contract of sale and purchase between the  buyer and the seller: 

3.2.1. the price for a product will be as stated in the relevant product listing; 

3.2.2. the price for the product must include all taxes and comply with applicable laws in force  from time to time; 

3.2.3. delivery charges packaging charges handling charges administrative charges insurance  costs other ancillary costs and charges where applicable will only be payable by the buyer if this  is expressly and clearly stated in the product listing; and delivery of digital products may be made  electronically; 

3.2.4. products must be of satisfactory quality fit and safe for any purpose specified in and  conform in all material respects to the product listing and any other description of the products  supplied or made available by the seller to the buyer; and 

3.2.5. in respect of physical products sold the seller warrants that the seller has good title to and  is the sole legal and beneficial owner of the products and/or has the right to supply the products  pursuant to this agreement and that the products are not subject to any third party rights or  restrictions including in respect of third party intellectual property rights and/or any criminal  insolvency or tax investigation or proceedings; and in respect of digital products the seller  warrants that the seller has the right to supply the digital products to the buyer. 

4. Returns and refunds 

4.1. Returns of products by buyers and acceptance of returned products by sellers shall be  managed by us in accordance with the returns page on the e-commerce platform as may be  amended from time to time. Acceptance of returns shall be in our discretion subject to  compliance with applicable laws of the territory. 

4.2. Refunds in respect of returned products shall be managed in accordance with the refunds  page on the e-commerce platform as may be amended from time to time. Our rules on refunds  shall be exercised in our discretion subject to applicable laws of the territory. We may offer  refunds in our discretion: 

4.2.1. in respect of the product price;

 

4.2.2. local and/or international shipping fees (as stated on the refunds page); and 

by way of store credits vouchers mobile money transfer bank transfers or such other methods as  we may determine from time to time. 

4.3. Returned products shall be accepted and refunds issued by Tweetlite acting for and on behalf  of the seller. Notwithstanding paragraphs 4.1 and 4.2 above in respect of digital products or  services and fresh food Tweetlite shall issue refunds in respect of failures in delivery only. Refunds  of payment for such products for any other reasons shall be subject to the seller’s terms and  conditions of sale. 

4.4. Changes to our returns page or refunds page shall be effective in respect of all purchases  made from the date of publication of the change on our website. 

5. Payments 

5.1. You must make payments due under these Acceptable User Policies in accordance with the  Payments Information and Guidelines on the e-commerce platform. 

6. Store Credit 

6.1. Store Credits may be earned and managed in accordance with the Tweetlite Store Credit  Terms and Conditions as may be amended from time to time. Tweetlite reserves the right to  cancel or withdraw Tweetlite store credit rewards for any reason in its discretion including if we  suspect fraud or foul play. You can view Reward Store Credit terms and conditions on our website 

7. Promotions 

7.1. Promotions and competitions run by Tweetlite and/or other promoters shall be managed in  accordance with the Promotions Terms and Conditions. You can view each Promotion's terms  and conditions on our website 

8. Rules about your content

 

8.1. In these Acceptable User Policies your content means: 

8.1.1. all works and materials (including without limitation text graphics images audio material  video material audio-visual material scripts software and files) that you submit to us or our e commerce platform for storage or publication processing by or onward transmission; and 

8.1.2. all communications on the e-commerce platform including product reviews feedback and  comments. 

8.2. Your content and the use of your content by us in accordance with these Acceptable User  Policies must be accurate complete and truthful. 

8.3. Your content must be appropriate civil and tasteful and accord with generally accepted  standards of etiquette and behaviour on the internet and must not: 

8.3.1. be offensive obscene indecent pornographic lewd suggestive or sexually explicit; 8.3.2. depict violence in an explicit graphic or gratuitous manner; or 

8.3.3. be blasphemous in breach of racial or religious hatred or discrimination legislation; 

8.3.4. be deceptive fraudulent threatening abusive harassing anti-social menacing hateful  discriminatory or inflammatory; 

8.3.5. cause annoyance inconvenience or needless anxiety to any person; or 

8.3.6. constitute spam. 

8.4. Your content must not be illegal or unlawful infringe any person's legal rights or be capable  of giving rise to legal action against any person (in each case in any jurisdiction and under any  applicable law). Your content must not infringe or breach: 

8.4.1. any copyright moral right database right trademark right design right right in passing off or  other intellectual property right; 

8.4.2. any right of confidence right of privacy or right under data protection legislation;

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8.4.3. any contractual obligation owed to any person; or 

any court order. 

8.5. You must not use our e-commerce platform to link to any website or web page consisting of  or containing material that would were posted on our e-commerce platform breach the  provisions of these Acceptable User Policies. 

8.6. You must not submit to our e-commerce platform any material that is or has ever been the  subject of any threatened or actual legal proceedings or other similar complaint. 

8.7. The review function on the e-commerce platform may be used to facilitate buyer reviews on  products. You shall not use the review function or any other form of communication to provide  inaccurate inauthentic or fake reviews. 

8.8. You must not interfere with a transaction by 

8.8.1. contacting another user to buy or sell an item listed on the e-commerce platform outside  of the e-commerce platform; or 

8.8.2. communicating with a user involved in an active or completed transaction to warn them  away from a particular buyer seller or item; or 

8.8.3. contacting another user with the intent to collect any payments. 

8.9. You acknowledge that all users of the e-commerce platform are solely responsible for  interactions with other users and you shall exercise caution and good judgment in your  communication with users. You shall not send them personal information including credit card  details.

 

8.10. We may periodically review your content and we reserve the right to remove any content  at our discretion for any reason whatsoever. 

8.11. If you learn of any unlawful material or activity on our e-commerce platform or any material  or activity that breaches these Acceptable User Policies you may inform us by contacting us as  provided at section 

9. Our rights to use your content 

9.1 - You grant to us a worldwide irrevocable non-exclusive royalty-free license to use reproduce  store adapt publish translate and distribute your content on our e-commerce platform and across  our marketing channels and any existing or future media. 

9.2 - You grant to us the right to sub-license the rights licensed under section 9.1 

9.3 - You grant to us the right to bring an action for infringement of the rights licensed under  section 9.1 

9.4 - You hereby waive all your moral rights in your content to the maximum extent permitted by  applicable law; and you warrant and represent that all other moral rights in your content have  been waived to the maximum extent permitted by applicable law. 

9.5 - Without prejudice to our other rights under these Acceptable User Policies if you breach our  rules on content in any way or if we reasonably suspect that you have breached our rules on  content we may delete unpublish or edit any or all of your content. 

10. Use of website and mobile applications 

10.1. In this section 10 words “e-commerce platform” and "website” shall be used interchangeably  to refer to Tweetlite’s websites and mobile applications.
 

10.2.2. download pages from our website for caching in a web browser; 

10.2.3. print pages from our website for your own personal and non-commercial use providing  that such printing is not systematic or excessive; 

10.2.4. stream audio and video files from our website using the media player on our website; and 

10.2.5. use our e-commerce platform services by means of a web browser subject to the other  provisions of these Acceptable User Policies. 

10.3. Except as expressly permitted by section 10.2 or the other provisions of these Acceptable  User Policies you must not download any material from our website or save any such material to  your computer. 

10.4. You may only use our website for your own personal and business purposes in respect of  selling or purchasing products on the e-commerce platform. 

10.5. Except as expressly permitted by these Acceptable User Policies you must not edit or  otherwise modify any material on our website. 

10.6. Unless you own or control the relevant rights in the material you must not: 10.6.1 republish material from our website (including republication on another website); 10.6.2. sell rent or sub-license material from our website; 

10.6.3. show any material from our website in public; 

10.6.4. exploit material from our website for a commercial purpose; or 

10.6.5. redistribute material from our website.

 

10.7. Notwithstanding section 10.6 you may forward links to products on our website and  redistribute our newsletter and promotional materials in print and electronic form to any person. 

10.8. We reserve the right to suspend or restrict access to our website to areas of our website  and/or to functionality upon our website. We may for example suspend access to the website  during server maintenance or when we update the website. You must not circumvent or bypass  or attempt to circumvent or bypass any access restriction measures on the website. 

10.9. You must not: 

10.9.1. use our website in any way or take any action that causes or may cause damage to the  website or impairment of the performance availability accessibility integrity or security of the  website; 

10.9.2. use our website in any way that is unethical unlawful illegal fraudulent or harmful or in  connection with any unlawful illegal fraudulent or harmful purpose or activity; 

10.9.3. hack or otherwise tamper with our website; 

10.9.4. probe scan or test the vulnerability of our website without our permission; 

10.9.5. circumvent any authentication or security systems or processes on or relating to our  website; 

10.9.6. use our website to copy store host transmit send use publish or distribute any material  which consists of (or is linked to) any spyware computer virus Trojan horse worm keystroke  logger rootkit or other malicious computer software; 

10.9.7. impose an unreasonably large load on our website resources (including bandwidth  storage capacity and processing capacity); 

10.9.8. decrypt or decipher any communications sent by or to our website without our  permission; 

10.9.9. conduct any systematic or automated data collection activities (including without  limitation scraping data mining data extraction and data harvesting) on or in relation to our  website without our express written consent;

 

10.9.10. access or otherwise interact with our website using any robot spider or other automated  means except for the purpose of search engine indexing; 

10.9.11. use our website except by means of our public interfaces; 

10.9.12. violate the directives set out in the robots.txt file for our website; 

10.9.13. use data collected from our website for any direct marketing activity (including without  limitation email marketing SMS marketing telemarketing and direct mailing); or 

10.9.14. do anything that interferes with the normal use of our website. 

11. Copyright and trademarks 

11.1. Subject to the express provisions of these Acceptable User Policies: 

11.1.1. we together with our licensors own and control all the copyright and other intellectual  property rights in our website and the material on our website; and 

11.1.2. all the copyright and other intellectual property rights in our website and the material on  our website are reserved. 

11.2. Tweetlite’s logos and our other registered and unregistered trademarks are trademarks  belonging to us; we give no permission for the use of these trademarks and such use may  constitute an infringement of our rights. 

11.3. The third party registered and unregistered trademarks or service marks on our website are  the property of their respective owners and we do not endorse and are not affiliated with any of  the holders of any such rights and as such we cannot grant any license to exercise such rights. 

12. Data privacy 

12.1. Buyers agree to processing of their personal data in accordance with the terms of  Tweetlite’s Privacy and Cookie Notice.

 

12.2. Tweetlite shall process all personal data obtained through the e-commerce platform and  related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy. 

12.3. Sellers shall be directly responsible to buyers for any misuse of their personal data and  Tweetlite shall bear no liability to buyers in respect of any misuse by sellers of their personal data. 

13. Due diligence and audit rights 

13.1. We operate an anti-fraud and anti-money laundering compliance program and reserve the  right to perform due diligence checks on all users of the e-commerce platform. 

13.2. You agree to provide to us all such information documentation and access to your business  premises as we may require: 

13.2.1. in order to verify your adherence to and performance of your obligations under these  terms and conditions; 

13.2.2. for the purpose of disclosures pursuant to a valid order by a court or other governmental  body; or 

13.2.3. as otherwise required by law or applicable regulation. 

14. Tweetlite’s role as a e-commerce platform 

14.1. You acknowledge that: 

14.1.1. Tweetlite facilitates a e-commerce platform for buyers and third party sellers or Tweetlite  where Tweetlite is the seller of a product; 

14.1.2. the relevant seller of the product (whether Tweetlite is the seller or whether it is a third  party seller) shall at all times remain exclusively liable for the products they sell on the e commerce platform; and

 

14.1.3. in the event that there is an issue arising from the purchase of a product on the e commerce platform the buyer should seek recourse from the relevant seller of the product by  following the process set out in TWEETLITE'S DISPUTE RESOLUTION POLICY 

14.2. We commit to ensure that Tweetlite or third party sellers as applicable submit information  relating to their products on the e-commerce platform that is complete accurate and up to date  and pursuant thereto: 

14.2.1. the relevant seller warrants and represents the completeness and accuracy of their  information published on our e-commerce platform relating to their products; 

14.2.2. the relevant seller warrants and represents that the material on the e-commerce platform is up to date; and 

14.2.3. if a buyer has a complaint relating to the accuracy or completeness of the product  information received from a seller (including where Tweetlite is the seller) the buyer can seek  recourse from the relevant seller by following the process set out in the TWEETLITE'S DISPUTE  RESOLUTION POLICY. 

14.3. We do not warrant or represent that the e-commerce platform will operate without fault;  or that the e-commerce platform or any service on the e-commerce platform will remain  available during the occurrence of events beyond Tweetlite’s control (force majeure events)  which include but are not limited to; flood drought earthquake or other natural disasters; hacking  viruses malware or other malicious software attacks on the e-commerce platform; terrorist  attacks civil war civil commotion or riots; war threat of or preparation for war; epidemics or  pandemics; or extra-constitutional events or circumstances which materially and adversely affect  the political or macro-economic stability of the territory as a whole. 

14.4. We reserve the right to discontinue or alter any or all of our e-commerce platform services  and to stop publishing our e-commerce platform at any time in our sole discretion without notice  or explanation; and you will not be entitled to any compensation or other payment upon the  discontinuance or alteration of any e-commerce platform services or if we stop publishing the e-

 

commerce platform. This is without prejudice to your rights in respect of any unfulfilled orders  or other existing liabilities of Tweetlite. 

14.5. If we discontinue or alter any or all of our e-commerce platform in circumstances not  relating to force majeure we will provide prior notice to the buyers and sellers of not less than  fifteen (15) days with clear guidance on the way forward for the pending transactions or other  existing liabilities of Tweetlite. 

14.6. We do not guarantee any commercial results concerning the use of the e-commerce  platform. 

To the maximum extent permitted by applicable law and subject to section 15.1 below we  exclude all representations and warranties relating to the subject matter of these Acceptable  User Policies our e-commerce platform and the use of our e-commerce platform. 

15. Limitations and exclusions of liability 

15.1. Nothing in these Acceptable User Policies will: 

15.1.1. limit any liabilities in any way that is not permitted under applicable law; or 

15.1.2. exclude any liabilities or statutory rights that may not be excluded under applicable law. 

15.2. The limitations and exclusions of liability set out in this section 15 and elsewhere in these  Acceptable User Policies: 

15.2.1. are subject to section 15.1; and 

15.2.2. govern all liabilities arising under these Acceptable User Policies or relating to the subject  matter of these Acceptable User Policies including liabilities arising in contract in tort (including  negligence) and for breach of statutory duty except to the extent expressly provided otherwise  in these Acceptable User Policies.

 

15.3. In respect of the services offered to you free of charge we will not be liable to you for any  loss or damage of any nature whatsoever. 

15.4. Our aggregate liability to you in respect of any contract to provide services to you under  these Acceptable User Policies shall not exceed the total amount paid and payable to us under  the contract. Each separate transaction on the e-commerce platform shall constitute a separate  contract for the purpose of this section 15. 

15.5. Notwithstanding section 15.4 above we will not be liable to you for any loss or damage of  any nature including in respect of: 

15.5.1. any losses occasioned by any interruption or dysfunction to the website; 

15.5.2. any losses arising out of any event or events beyond our reasonable control; 

15.5.3. any business losses including (without limitation) loss of or damage to profits income  revenue use production anticipated savings business contracts commercial opportunities or  goodwill; 

15.5.4. any loss or corruption of any data database or software; or 

15.5.5. any special indirect or consequential loss or damage. 

15.6. We accept that we have an interest in limiting the personal liability of our officers and  employees and having regard to that interest you acknowledge that we are a limited liability  entity; you agree that you will not bring any claim personally against our officers or employees in  respect of any losses you suffer in connection with the e-commerce platform or these Acceptable  User Policies (this will not limit or exclude the liability of the limited liability entity itself for the  acts and omissions of our officers and employees).

 

15.7. Our e-commerce platform includes hyperlinks to other websites owned and operated by  third parties; such hyperlinks are not recommendations. We have no control over third party  websites and their contents and we accept no responsibility for them or for any loss or damage  that may arise from your use of them. 

16. Indemnification 

16.1. You hereby indemnify us and undertake to keep us indemnified against: 

16.1.1. any and all losses damages costs liabilities and expenses (including without limitation legal  expenses and any amounts paid by us to any third party in settlement of a claim or dispute)  incurred or suffered by us and arising directly or indirectly out of your use of our e-commerce  platform or any breach by you of any provision of these Acceptable User Policies or the Tweetlite  codes policies or guidelines; and 

16.1.2. any VAT liability or other tax liability that we may incur in relation to any sale supply or  purchase made through our e-commerce platform where that liability arises out of your failure  to pay withhold declare or register to pay any VAT or other tax properly due in any jurisdiction. 

17. Breaches of these Acceptable User Policies 

17.1. If we permit the registration of an account on our e-commerce platform it will remain open  indefinitely subject to these Acceptable User Policies. 

17.2. If you breach these Acceptable User Policies or if we reasonably suspect that you have  breached these Acceptable User Policies or any Tweetlite codes policies or guidelines in any way  we may: 

17.2.1. temporarily suspend your access to our e-commerce platform; 

17.2.2. permanently prohibit you from accessing our e-commerce platform; 

17.2.3. block computers using your IP address from accessing our e-commerce platform;

 

17.2.4. contact any or all of your internet service providers and request that they block your  access to our e-commerce platform; 

17.2.5. suspend or delete your account on our e-commerce platform; and/or 

17.2.6. commence legal action against you whether for breach of contract or otherwise. 

17.3. Where we suspend, prohibit or block your access to our e-commerce platform or a part of  our e-commerce platform you must not take any action to circumvent such suspension or  prohibition or blocking (including without limitation creating and/or using a different account). 

18. Entire agreement 

18.1. These Acceptable User Policies and the Tweetlite codes policies and guidelines (and in  respect of sellers the seller terms and conditions) shall constitute the entire agreement between  you and us in relation to your use of our e-commerce platform and shall supersede all previous  agreements between you and us in relation to your use of our e-commerce platform. 

19. Hierarchy 

19.1. Should these Acceptable User Policies the seller terms and conditions and the Tweetlite  codes policies and guidelines be in conflict these terms and conditions the seller terms and  conditions and the Tweetlite codes policies and guidelines shall prevail in the order here stated. 

20. Variation 

20.1. We may revise these Acceptable User Policies the seller terms and conditions and the  Tweetlite codes policies and guidelines from time to time. 

20.2. The revised Acceptable User Policies shall apply from the date of publication on the e commerce platform.
 

21. No waiver 

 

 

21.1. No waiver of any breach of any provision of these Acceptable User Policies shall be  construed as a further or continuing waiver of any other breach of that provision or any breach  of any other provision of these Acceptable User Policies. 

22. Severability 

22.1. If a provision of these Acceptable User Policies is determined by any court or other  competent authority to be unlawful and/or unenforceable the other provisions will continue in  effect. 

22.2. If any unlawful and/or unenforceable provision of these Acceptable User Policies would be  lawful or enforceable if part of it were deleted that part will be deemed to be deleted and the  rest of the provision will continue in effect. 

23. Assignment 

23.1. You hereby agree that we may assign transfer sub-contract or otherwise deal with our rights  and/or obligations under these Acceptable User Policies. 

23.2. You may not without our prior written consent assign transfer sub-contract or otherwise  deal with any of your rights and/or obligations under these Acceptable User Policies. 

24. Third party rights 

24.1. A contract under these Acceptable User Policies is for our benefit and your benefit and is  not intended to benefit or be enforceable by any third party. 

24.2. The exercise of the parties' rights under a contract under these Acceptable User Policies is  not subject to the consent of any third party.
 

25. Law and jurisdiction 

 

 

25.1. These Acceptable User Policies shall be governed by and construed in accordance with the  laws of the territory. 

25.2. Any disputes relating to these Acceptable User Policies shall be subject to the exclusive  jurisdiction of the courts of the territory. 

26. Our company details and notices 

26.1. You can contact us by using the contact details listed in Appendix 1. 

26.2. You may contact our sellers for after-sales queries including any disputes by requesting  their contact details from the Tweetlite in accordance with the DISPUTE RESOLUTION POLICY  pursuant to which Tweetlite shall be obliged to ensure that the seller is clearly identifiable. 

26.3. You consent to receive notices electronically from us. We may provide all communications  and information related to your use of the e-commerce platform in electronic format either by  posting to our website or application or by email to the email address on your account. All such  communications will be deemed to be notices in writing and received by and properly given to  you.

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